Refund Policy
Return Eligibility
Returns within 14 days if unused and unopened. Opened perfumes not eligible unless defective.
Refund Processing Time
7–14 working days
Refund Method
Original payment or store credit.
Order Cancellation
Before shipping: full refund. After shipping: processed after return confirmation.
Non-Refundable Cases
Opened products, incorrect orders, failed delivery.
Damaged Products
Report within 48 hours with proof.
Return Shipping Costs
Free if our error; otherwise customer pays.
Failed Delivery
Shipping cost may be deducted.
Promotions
Bundle refunds adjusted proportionally.