FAQs

GENERAL
1. Why is the brand called Swiss Arabian?
Carrying a legacy rooted in a blend of western & oriental craftsmanship, Swiss Arabian is a brand founded on duality that proudly celebrates the space in which two seemingly opposed worlds come together.
An agent for Givaudan entrusted us with the distribution of Givaudan perfumes in Yemen and soon requested us to do this for the whole GCC region.
An ode to the collaboration with the Swiss perfumery giant Givaudan, we decided to keep Swiss Arabian as the name of the new company to be set up in Dubai in 1974 as the first perfume manufacturing house.

ACCOUNT
1. How can I create an account?
You can select create an account from top right corner in the menu section and fill the required details. If you need any assistance please contact our customer care team through email customerservice@sapguae.com or WhatsApp 00971 54 583 4326 

2. Should I need to create an account to place an order?
No, you don’t have to create an account to place an order. You can shop as a guest and checkout without creating an account.

3. What is the benefit to create an account?
It takes few minutes to create your account and all your profile will be saved so you don’t have to enter it for next time. You will also be amongst the first people we share our launches, activities, exclusive content, surprises and so much more with.

4. What do I need to do if I forget my password to access my account?
You can reset a new password and we will send you the link to your email.
You can also send us an email at customerservice@sapguae.com

ORDER
1. Is it possible to place an order over the WhatsApp?
Yes, you can place your order through our official WhatsApp business number +971 54 583 4326 

2. How can I cancel my order?
You can contact us on our WhatsApp +971 54 583 4326 or email us at customerservice@sapguae.com

3. I’m not living in UAE but can I order online and delivery can be made to my friend in UAE?
Yes, you can place an order and pay through your credit card. We will deliver your order to your provided location.  In case of any assistance, you can communicate on our WhatsApp account +971 54 583 4326

4. I’m a tourist in UAE. Can my order be delivered to my hotel in my absence? And how do I pay?
Yes, you can order online and we will deliver to your hotel address.
Payment can be made by credit card on our website while placing the order. Alternatively, you can pay by cash (only in AED currency) at the time of delivery. If you are not available at hotel, so order will be delivered at concierge. For such cases, please contact us on WhatsApp (+971 54 583 4326) or email us at customerservice@sapguae.com

5. I ordered online and want to pick up my order from Swiss Arabian branch?
Unfortunately, this option is not available yet however we provide the fastest delivery to your doors.

6. What are the payment methods available?
You can pay online via debit card or credit card and you can also pay by cash on delivery. We also offer 4 interest-free payments through Tabby.

7. What is your exchange and return policy?
You can read our exchange and return policy here

DELIVERY
1. Can I pay by credit card at the time of delivery?
Yes, credit card payment facility is available only for customers who mention this requirement in the notes during the checkout or inform the customer care team within the same day of ordering.

2. What are the delivery charges?
Delivery charges are AED 16 across the UAE for all orders below AED 250.

3. Do you offer free shipping?
Yes, shipping is completely free on purchase of AED 250 and above.

4. How long does it take for the delivery?
We deliver the next day for all orders placed before 5pm during working days.

5. Can I track the delivery of my order?
You can track the delivery status of your order through this link

6. Do you deliver worldwide?
You can browse our website for other countries by choosing from top right corner in the menu section. If you do not find your country then please contact our customer care team through email customerservice@sapguae.com or WhatsApp 00971 54 583 4326 

SCENTS
1. IS SWISS ARABIAN CRUELTY FREE?
Swiss Arabian is cruelty free – we don’t test our perfumes on animals

2. ARE SWISS ARABIAN PERFUMES VEGAN?
We cannot guarantee that Swiss Arabian perfumes are vegan as we use combinations of thousands of raw materials from various sources.

3. Is Swiss Arabian using real oud, amber and musk in its perfumes?
Yes, we use natural extracts of those materials, however we never use banned ingredients.

4. ARE SWISS ARABIAN PERFUMES ALCOHOL-FREE?
For Swiss Arabian perfume EDPs we use standard denatured alcohol derived from natural sources like sugar cane, but it is unfit for human consumption. Swiss Arabian has strong moral values which is why we declare all ingredients on the packaging as per international regulations such as EU & FDA, and approvals from Dubai Municipality and ESMA authorities.
Swiss Arabian perfume oils - CPOs don't contain any traces of alcohol derived from dates, grapes, wheat or raisins.
When we mention "alcohol" on the packaging we refer to Benzyl Alcohol & Amyl Cinnamyl Alcohol. To clarify, both ingredients are aromatic compounds commonly used in perfumery and cosmetics and have no links with ETHANOL - a volatile substance found in beverages, mouthwashes or sanitizers.

5. WHAT ARE THE BENEFITS OF SHOPPING ON SWISS ARABIAN WEBSITE?
We are the official online store for Swiss Arabian. We guarantee the authenticity of our products. Additionally, we offer free shipping on all orders of AED250 & Above, we also offer three complimentary 3ml samples with all orders.

6. How do I choose the best fragrance for me?
Kindly contact our customer care & perfume consultant team at customerservice@sapguae.com to assist you with the best match to your taste.

7. Are Swiss Arabian scents long lasting?
Swiss Arabian EDPs are highly concentrated type of perfumes that usually contain up to 20% of perfume oil. We thoroughly evaluate each perfume for at least 72 hours in a controlled environment before passing the fragrance.

8. What could alert the nature of the perfume?
There could be several factors that could alter the nature of the fragrance, such as skin type, fabric material, humidity, temperature, light, storage, etc.

Below are some tips that make a perfume last longer:

 Layer your scents: First apply a very light moisturizer to hydrate your skin as perfumes dissipate much faster on dry skins, then apply a rich oil followed by a light spray of perfume to make them uniquely yours.

 Apply the concentrated perfume oils gently on your pulse points, the warmest points of your body and try to spray the perfume from about 3 to 6 inches away.

Don’t rub the perfume on your wrists as it causes friction, heat up the skin and produce enzymes that crust the perfume's notes.

Store your perfumes in a cold place

  

9. What is the expiration date of Swiss Arabian scents?
There is no accurate expiration date for perfumes unlike other product, however Swiss Arabian fragrances is advised to be used within 5 years in a good storage.

10. Where are Swiss Arabian products made?
All Swiss Arabian fragrances are made in UAE.

SAMPLES
1. Does Swiss Arabian offer free samples?
Yes, you can select three free samples with each online order during the checkout.

2. Does Swiss Arabian sell samples?
Yes, we sell Swiss Arabian Discovery Kit that includes the house’s bestselling scents and The Perfect Mix sample kit with customizable sample vials of your choice, you can contact our customer care team on WhatsApp +971 54 583 4326 to choose your favorite samples.

E-GIFT CARD
1. How to use the E-Gift Card?
Swiss Arabian E-Gift cards are electronic gift cards that will be sent to you by email and they are valid for 6 months from date of issue. To use, you should enter the code to redeem at check out, noting that it should be used in one transaction only at www.swissarabian.com and once the code is issued, no returns will be accepted.